Implementing Privacy by Design for Global Pharmaceutical Distribution - Fortune 10 Healthcare Company
Case Study
Client Overview
Challenges
- Limited visibility into data flows and processing activities across global operations.
- Absence of standardized processes for tracking and managing sensitive health data.
- Fragmented approach to privacy compliance across different business units.
- Lack of centralized privacy governance structure.
- Need for comprehensive regulatory compliance, particularly with GDPR and US healthcare privacy laws.
- Insufficient technical infrastructure to support privacy requirements.
Our Approach
Leveraging our proven Privacy by Design methodology, we conducted a comprehensive assessment of PackCo Solutions’ data handling practices & developed a tailored integration roadmap that aligned with Global Distributors’ privacy framework while ensuring compliance with GDPR & CCPA regulations.
- Created a dedicated Privacy by Design Office with clear roles and responsibilities.
- Developed governance frameworks and reporting structures.
- Implemented privacy steering committee with cross-functional representation.
- Conducted comprehensive data mapping across all business units.
- Performed detailed regulatory analysis covering US and international requirements.
- Created data inventory and classification framework.
- Assessed current-state privacy risks and compliance gaps.
- Developed detailed compliance roadmap addressing GDPR, HIPAA, and other relevant regulations.
- Created standardized privacy impact assessment templates.
- Established data protection policies and procedures.
- Implemented privacy training and awareness programs.
Designed privacy technology stack including:
- Data discovery and classification tools.
- Consent management platform.
- Privacy rights management system.
- Data governance software.
- Privacy impact assessment automation.
- Integrated Privacy by Design principles into existing business processes.
- Established privacy requirements for new product development.
- Created data handling and transfer procedures.
- Implemented privacy incident response protocols.
Results
Enhanced Visibility
Achieved 95% data mapping coverage across critical business operations.
Regulatory Compliance
Successfully implemented GDPR and US privacy requirements across all business units.
Operational Efficiency
Reduced privacy impact assessment completion time by 60%.
Risk Reduction
Decreased privacy incidents by 75% through improved controls and processes.
Sustainable Framework
Established scalable Privacy by Design practices integrated into business operations.
The implementation of the Privacy by Design Office and supporting framework has positioned AmerisourceBergen as a leader in pharmaceutical privacy practices, enabling continued growth while maintaining robust data protection standards.
Client Testimonial
