Triage & Clearing a Global Privacy PIA Backlog - Fortune 10 Leading Retailer
Case Study
Client Overview
* Not the client’s real name. All identifying details have been changed to protect client confidentiality.
Challenges
- Overwhelming backlog of PIAs and DPIAs, hindering timely project approvals.
- Lack of centralized resources to manage privacy compliance across global operations.
- Existing teams were overwhelmed by the scale and volume of assessments.
- Need to utilize the existing privacy management tool, OneTrust, more efficiently.
Our Approach
Leveraging our proven Privacy by Design methodology, we conducted a comprehensive assessment of PackCo Solutions data handling practices & developed a tailored integration roadmap that aligned with Global Distributors privacy framework while ensuring compliance with GDPR & CCPA regulations.
- Established a temporary Privacy Triage Office to centralize and prioritize pending assessments.
- Developed a streamlined process to categorize and prioritize PIAs/DPIAs based on risk and urgency.
- Optimized the use of Leading Retailer’s existing OneTrust Privacy Management Tool by creating custom workflows, templates, and automation.
- Provided hands-on training for Leading Retailer's team to maximize efficiency in OneTrust.
- Assigned a dedicated team of privacy experts to work alongside Leading Retailer’s internal teams.
- Conducted regular reviews to ensure assessments Ire completed accurately and in compliance with global privacy regulations, such as GDPR, CCPA, and local laws.
- Designed a replicable framework for handling future PIAs/DPIAs to prevent similar backlogs.
- Provided recommendations for long-term resource allocation and governance.
Results
Backlog Eliminated
Completed over 200 PIAs and DPIAs within six months, significantly reducing regulatory risks.
Faster Project Approvals
Streamlined processes alloId for quicker privacy assessments, enabling the timely launch of critical projects.
Improved Efficiency in OneTrust
Optimized workflows resulted in a 40% reduction in assessment completion time.
Client Testimonial
“Ethos transformed our privacy compliance when we needed it most. Facing a backlog of 200+ PIAs across global operations, they helped establish a temporary Triage Office that eliminated the entire backlog in just six months while optimizing our OneTrust platform for 40% faster assessments. Nora and her team worked seamlessly with ours, delivering immediate results while building sustainable processes that prevent future backlogs. Thanks to Ethos, this part of privacy compliance is no longer a bottleneck but a streamlined operation enabling timely project launches.”
